Girls in Know-how: Alissa Castillo

Liquid Internet’s Assist Technician III within the Managed Apps Assist division, Alissa Castillo, on why she loves fixing issues for purchasers, what motivates her, and her hopes for the way forward for ladies in tech.

Alissa Castillo was born and raised in Apple Valley, California and loved rising up within the Excessive Desert, residing near her grandparents. In highschool, she was a shy pupil eager about computer systems and liked artwork lessons. When she was 19, Castillo’s household moved to Texas within the Dallas-Fort Value Metroplex. She lived there for 11 years earlier than transferring to North Alabama in 2009, the place she now lives along with her husband and two daughters and enjoys spending time along with her household.

Castillo’s journey in tech started when she began working in webhosting in 2009 upon transferring to Alabama. “Whereas I had gone to highschool for Graphic Design, there weren’t any jobs of that kind on this space on the time,” she says. “A member of the family informed me a couple of job opening for technical assist at an area internet hosting firm. I didn’t know something about what goes on behind the scenes with webhosting, however I’m grateful they took an opportunity on me, as a result of my earlier customer support expertise.”

Castillo discovered that she liked the extent of assist she might provide clients, being awarded Tech of the 12 months. “That was positively unforgettable and one among my favourite reminiscences,” she says. She continued working for a similar firm till they have been acquired by Liquid Internet in 2021.

Now at Liquid Internet, Castillo works as Assist Technician III within the Managed Apps Assist division, offering technical assist to purchasers. She loves the vitality of working on the earth of tech. “Each day, I see one thing new,” she says. “This retains issues difficult, and it conjures up me to need to study extra.”

Rising up, Castillo appeared as much as her mom, who labored on the native phone firm. “On the weekends, she would generally deliver me alongside when she needed to cease by the workplace, and I simply liked that everybody had their very own cubicle. I dreamed of working in a spot like that (which had cubicles). Sadly, I’ve by no means had my very own cubicle, as at my earlier firm we had an open desk work space. And now with working remotely, I’m at residence,” she says. “Nonetheless, it definitely has its blessings with getting extra time to see my household. Now I get to see my daughters proper after work as an alternative of spending that point commuting.” Castillo decorates her desk with issues she loves, just like the Minions and Child Yoda, for a cheerful atmosphere.

Castillo says she feels fortunate to be a quick learner in a discipline that genuinely pursuits her. “I’m additionally probably the most technically-inclined individual in my household as I’m the one who everybody involves once they have a query about something digital, placing collectively furnishings, and so on,” she says. “Being very empathetic naturally, I feel, has additionally helped me with offering good customer support and wanting to ensure our clients are taken care of. Total, I’ve an incredible mixture of qualities which have helped me achieve success as a assist technician.”

Supporting clients is a big motivator for Castillo. “There’s a sure sense of accomplishment after I’m capable of resolve a problem that at first appeared unimaginable to repair,” she says. “I really like with the ability to use totally different instruments to analysis or after I can study one thing new to assist discover the reply. I’ve additionally discovered a ardour for serving to and coaching others when attainable. I like to share what I’ve discovered and assist make issues simpler to grasp.”

Castillo is assured that ladies have a vivid future in expertise. “A lot of our each day lives rely upon and make the most of expertise, so much more ladies ought to have these sorts of jobs excessive on their record of what discipline they need to work in in comparison with after I was in highschool,” she says. “I used to be simply telling one among my daughters the opposite day that in the event you like video video games a lot, why not change into a coder and discover ways to make them?”

For ladies simply beginning in tech or within the trade, Castillo advises discovering a specific discipline or matter of curiosity, then studying all you possibly can. “Study it and have enjoyable! It’s best to get pleasure from what you’re doing, and that can come by way of in your work,” she says.